I’m fairly militant on keeping my electronics running the latest updates – security, stability and all that. Which made it frustrating that, after I installed macOS Sierra on my MacBook Air, my Belkin B2B128 Ethernet adapter stopped functioning. The USB outlets seemed to work fine, but the Ethernet functionality – which is of course the main reason I bought the thing – was AWOL.
I put up with it for a while and got by with WiFi – grudgingly, I might add, since our router is right next to my home office desk – but now that I’m on a consulting assignment with a different client whose WiFi is less than reliable, matters came to a head. I need Ethernet on my notebook, ASAP. So I jumped on a chat with somebody from Belkin. His response: sorry, it’s broken, we no longer support it, you’ll have to get a replacement.
Seriously? This thing cost me around $50 last year. It worked fine until the latest macOS update. This is a software issue, not a hardware issue, meaning it’s easily remedied. I griped on Twitter, which yielded this response:
@rpboots Hi Ryan. Thanks for reaching out to us. Our Engineering team is working on it. Stay tuned on our website for more updates.
— BelkinCares (@BelkinCares) December 8, 2016
Thankfully, Tom’s Hardware came to the rescue. Seems that, in cases like these when a software update breaks something (which seems to happen with USB 3.0 hardware), you’re better off checking with the chipset manufacturer, which in this instance is an outfit called Asix. I went here, downloaded and installed their latest driver (compatible with macOS 10.12, AKA Sierra), and I’m back in business.
Hey, Belkin? Get with the program.
Tomer B says
had the same issue,
followed your recommendation, it works now, awesome
Glad I could assist. Now if Belkin would just fix their software so that we don’t have to run around and find a patch on our own…
Chris Heady says
Your fix saved me from a making a call to customer support. Thanks, Ryan.
Happy to assist!
SD Z says
THANK YOU SOOOOOOOOO MUCH!
Glad I could help.
Thank you so much! this is very handy.
Happy to be of assistance.