I’m fairly militant on keeping my electronics running the latest updates – security, stability and all that. Which made it frustrating that, after I installed macOS Sierra on my MacBook Air, my Belkin B2B128 Ethernet adapter stopped functioning. The USB outlets seemed to work fine, but the Ethernet functionality – which is of course the main reason I bought the thing – was AWOL.
I put up with it for a while and got by with WiFi – grudgingly, I might add, since our router is right next to my home office desk – but now that I’m on a consulting assignment with a different client whose WiFi is less than reliable, matters came to a head. I need Ethernet on my notebook, ASAP. So I jumped on a chat with somebody from Belkin. His response: sorry, it’s broken, we no longer support it, you’ll have to get a replacement.
Seriously? This thing cost me around $50 last year. It worked fine until the latest macOS update. This is a software issue, not a hardware issue, meaning it’s easily remedied. I griped on Twitter, which yielded this response:
@rpboots Hi Ryan. Thanks for reaching out to us. Our Engineering team is working on it. Stay tuned on our website for more updates.
— BelkinCares (@BelkinCares) December 8, 2016
Thankfully, Tom’s Hardware came to the rescue. Seems that, in cases like these when a software update breaks something (which seems to happen with USB 3.0 hardware), you’re better off checking with the chipset manufacturer, which in this instance is an outfit called Asix. I went here, downloaded and installed their latest driver (compatible with macOS 10.12, AKA Sierra), and I’m back in business.
Hey, Belkin? Get with the program.
you rock!
had the same issue,
followed your recommendation, it works now, awesome
thanks!
Glad I could assist. Now if Belkin would just fix their software so that we don’t have to run around and find a patch on our own…
Your fix saved me from a making a call to customer support. Thanks, Ryan.
Happy to assist!
THANK YOU SOOOOOOOOO MUCH!
Glad I could help.
Thank you so much! this is very handy.
Happy to be of assistance.